Terms and conditions

Last updated: August 14, 2026

Welcome to The Points Atelier. These Terms and Conditions (“Terms”) govern your access to our website and your purchase or use of our consulting services. By browsing this site, placing an order, or booking a consultation, you agree to these Terms.

1. Who we are

The Points Atelier provides independent travel-rewards consulting. We help clients understand, strategize, and make better use of airline, hotel, and credit card points.

We are not a travel agency, airline, hotel, bank, or credit card issuer. We do not book flights or hotels on your behalf unless a specific service expressly says otherwise in writing.

2. Services

Services may include discovery calls, points strategy sessions, award research, coaching, and related add-ons described on our website or in a written confirmation email.

• Recommendations are informational and educational.
• You remain responsible for final booking decisions, account access, and program compliance.
• Award availability, transfer ratios, fees, and program rules can change without notice.

3. Eligibility

You must be at least 18 years old and able to enter a binding agreement. You confirm that information you provide about your points balances, travel goals, and accounts is accurate to the best of your knowledge.

4. Orders, pricing, and payment

Prices for services and add-ons are shown on the website at the time of purchase and are charged in the currency displayed at checkout. Payment is processed through Shopify’s checkout and our payment providers.

An order is confirmed when you receive an email confirmation. We may decline or cancel an order if payment fails, if information appears fraudulent, or if we cannot deliver the requested service.

5. Scheduling and delivery

After purchase, we will contact you using the email associated with your order to schedule calls or collect research details. Turnaround times (including any expedited options) begin after we receive the information needed to begin work.

If you need to reschedule a live session, please give at least 24 hours’ notice when possible. Repeated no-shows may result in forfeiture of that session without refund, except where required by law.

6. Refunds and cancellations

Because consulting work is personalized, refunds are limited:

• If work has not started, you may request a cancellation within 24 hours of purchase for a full refund.
• Once research, strategy work, or a live session has begun, fees are generally non-refundable.
• If we cancel a service we cannot deliver, you will receive a full refund for the undelivered portion.

Nothing in these Terms limits any non-waivable consumer rights that may apply in your location.

7. Client responsibilities

You agree to:

• Provide timely, accurate information needed to deliver the service.
• Keep your loyalty and banking credentials private; we will never ask for passwords.
• Review recommendations carefully before transferring points or completing bookings.
• Comply with the terms of airlines, hotels, banks, and other program providers.

8. No guarantees

Travel rewards involve uncertainty. We do not guarantee award space, transfer bonuses, upgrade clearance, savings amounts, or that any specific itinerary will be available or remain available. Past results do not predict future outcomes.

9. Intellectual property

Website content, branding, templates, and written strategies we create remain our intellectual property. You may use deliverables for your personal travel planning. You may not resell, republish, or share them as a commercial product without our written permission.

10. Website use

You agree not to misuse the site, attempt unauthorized access, scrape content at scale, or interfere with store operations. Product descriptions and website content may be updated at any time.

11. Limitation of liability

To the fullest extent permitted by law, The Points Atelier is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost points, missed award space, booking errors made by you or third parties, or program changes outside our control.

Our total liability for any claim related to a service is limited to the amount you paid us for that service.

12. Indemnity

You agree to indemnify and hold harmless The Points Atelier from claims arising out of your misuse of our advice, your bookings, or your violation of these Terms or third-party program rules.

13. Privacy

How we collect and use personal information is described in our Privacy policy.

14. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above will change when we do. Continued use of the site or services after updates means you accept the revised Terms.

15. Contact

Questions about these Terms? Email hello@thepointsatelier.com or visit our Contact page.