Privacy policy

Last updated: August 14, 2026

This Privacy Policy explains how The Points Atelier (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website, contact us, or purchase consulting services.

1. Who we are

The Points Atelier provides independent travel-rewards consulting. For privacy questions, contact us at hello@thepointsatelier.com or through our Contact page.

2. Information we collect

Depending on how you use the site, we may collect:

• Contact details such as name, email address, and phone number
• Order information such as purchased services, billing details processed by Shopify, and order notes
• Travel and points details you choose to share (for example destinations, dates, traveler counts, or program balances) so we can deliver consulting
• Messages you send through forms, email, or discovery-call follow-ups
• Technical data such as IP address, browser type, device information, and pages viewed

We do not ask for loyalty program passwords, banking passwords, or one-time authentication codes. Please never send those credentials.

3. How we use information

We use personal information to:

• Provide, schedule, and improve our consulting services
• Process orders and communicate about purchases
• Respond to inquiries and support requests
• Send service-related messages (for example scheduling or deliverable updates)
• Operate, secure, and improve the website
• Comply with legal obligations

If you opt in to marketing emails, we may send occasional updates. You can unsubscribe at any time using the link in those emails.

4. Cookies and analytics

Our storefront is powered by Shopify and may use cookies or similar technologies for cart functionality, security, preferences, and analytics. Shopify and related tools may also collect usage data to help us understand how the site is used.

You can control cookies through your browser settings. Disabling some cookies may affect checkout or other site features.

5. How we share information

We do not sell your personal information. We may share information with:

• Shopify and payment providers to process orders and payments
• Email and scheduling tools used to communicate with you and deliver services
• Professional advisors when reasonably necessary (for example accounting or legal)
• Authorities when required by law or to protect rights, safety, or security

Service providers are only given what they need to perform their services for us.

6. Data retention

We keep personal information only as long as needed for the purposes described in this policy, including delivering services, maintaining business records, resolving disputes, and meeting legal requirements. Retention periods may vary by record type.

7. Security

We take reasonable administrative and technical measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain personal information, or to object to certain processing. To make a request, email hello@thepointsatelier.com.

If your region provides additional privacy choices, you may also visit our Your Privacy Choices page where available.

9. Children’s privacy

Our services are intended for adults 18 and older. We do not knowingly collect personal information from children.

10. International visitors

If you access the site from outside the country where we operate, your information may be processed in the United States or other locations where Shopify or our service providers operate.

11. Third-party links

Our website may link to third-party sites or tools. Their privacy practices are governed by their own policies, not this one.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above will change when we do. Continued use of the site after updates means you acknowledge the revised policy.

13. Contact

Questions about privacy? Email hello@thepointsatelier.com or visit Contact.

Related: Terms and conditions.