Refund policy

Last updated: August 14, 2026

This Refund Policy explains when you may cancel a purchase and when fees are refundable for The Points Atelier consulting services. It should be read together with our Terms and conditions.

1. What we sell

We sell personalized consulting, research, coaching, and related add-ons. These are digital/professional services, not physical goods. Because the work is tailored to you, refunds are limited once work has begun.

2. Cancellation before work starts

You may request a full refund if:

• You cancel within 24 hours of purchase, and
• We have not started research, strategy work, or a live session, and
• You have not received a written deliverable for that order.

Email hello@thepointsatelier.com with your order number to request this cancellation.

3. After work has begun

Once we have started work—including collecting details, researching award space, preparing a strategy, or holding a live call—fees for that service are generally non-refundable.

Add-ons such as expedited turnaround or extra passenger research are also non-refundable after the related work has begun.

4. Live sessions and no-shows

If you need to reschedule a discovery call or other live session, please give at least 24 hours’ notice when possible. Repeated no-shows or last-minute cancellations may result in forfeiture of that session without refund, except where required by law.

5. If we cannot deliver

If we cancel a service we cannot reasonably deliver, you will receive a full refund for the undelivered portion of that order.

6. How refunds are issued

Approved refunds are returned to the original payment method used at checkout. Processing times depend on Shopify and your bank or card issuer and may take several business days after we issue the refund.

7. Chargebacks

Please contact us before disputing a charge so we can try to resolve the issue. Unresolved chargebacks may delay future bookings.

8. Consumer rights

Nothing in this policy limits any non-waivable consumer rights that may apply in your location.

9. Contact

Questions about a refund? Email hello@thepointsatelier.com or visit our Contact page.

Related: Terms and conditions and Privacy policy.